Question 1

How do I book a ride with PRIME CAB ?

Accepted Answer

Head to the PRIME CAB  website and enter your pickup location, destination, date, and time. Add extras if needed, and confirm your details at checkout. You'll receive a confirmation email with your trip summary.

Question 2

Can I book for someone else?

Accepted Answer

Yes. Enter the traveler's name and contact details during checkout. Just make sure the traveler's phone number can be reached by the driver on the day of travel.

Question 3

Do you offer child seats?

Accepted Answer

Yes. You can add child or booster seats during booking by selecting from the available options.

Question 4

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible for the best availability—especially for early-morning flights and peak travel dates. It is preferable to book at least 12 hours ahead so we can ensure your ride is assigned to a driver.

Question 5

Where can I view or manage my booking?

Accepted Answer

Use the "My Bookings" section on our site (or the link in your confirmation email) to see details, update information, add notes, or request changes. You can also contact us directly at contact@airports-drivers.com or via WhatsApp for assistance.

Question 6

Can I add stops to my transfer?

Accepted Answer

Yes. During the booking process, simply select "Add stops." For last-minute requests on the day of travel, speak directly with your driver, who will provide you with a quote.

Question 7

How do I add or update my flight number?

Accepted Answer

Simply email us at contact@airports-drivers.com or send us a WhatsApp message with your booking details and updated flight number so your driver can track your arrival and adjust pickup timing if needed.

Question 8

I made a duplicate booking—what should I do?

Accepted Answer

If you notice a duplicate booking, contact us at contact@airports-drivers.com or via WhatsApp with your confirmation number. We'll help cancel the duplicate according to our cancellation policy.

Question 9

How do I change my pickup time, date, or location?

Accepted Answer

Open your booking from the confirmation email or "My Bookings," choose "Modify," and submit your new details. If a price change applies, you'll see it before confirming.

Question 10

How do I cancel my booking?

Accepted Answer

You can use the "Cancel" option in your booking page, or contact us at contact@airports-drivers.com or via WhatsApp. Refund eligibility depends on when you cancel relative to pickup time. We'll show you the terms before you confirm the cancellation.

Question 11

Can I add another passenger last minute?

Accepted Answer

If your vehicle has available capacity, yes. For larger groups or extra luggage, upgrade to a bigger vehicle via "Modify booking."

Question 12

What payment methods do you accept?

Accepted Answer

We accept major debit/credit cards at checkout, as well as cash and card payments directly to drivers. Depending on your region, additional local methods may also be available on the payment screen.

Question 13

When will I be charged?

Accepted Answer

If you pay online, charges are processed at confirmation. If you choose to pay the driver directly, charges will be made at the end of your ride. Add-ons or changes after booking may result in an additional charge or refund.

Question 14

How do I get a receipt or invoice?

Accepted Answer

You'll receive an email receipt automatically. You can also download a receipt anytime from "My Bookings."

Question 15

How long do refunds take?

Accepted Answer

Once issued, refunds are typically returned to your original payment method. Bank processing times vary by provider; please allow several business days. For rides paid in cash or by card directly to the driver, refunds are processed via bank transfer.

Question 16

Where will I meet my driver at the airport?

Accepted Answer

At airports, your driver will wait for you at the arrivals hall of your terminal holding a sign with your name on it. If you have trouble finding your driver, you can give them a call directly.

Question 17

What if my flight is delayed or arrives early?

Accepted Answer

If you provided your flight number, we'll track your flight and adjust your pickup time accordingly. If needed, you can also contact us or your driver directly.

Question 18

How long will my driver wait?

Accepted Answer

Complimentary waiting time is 1 hour at airports and 20 minutes for other pickups. If you anticipate a longer delay, please contact your driver to keep them updated; extended waiting may incur extra time charges.

Question 19

I can't find my driver—what now?

Accepted Answer

Call your driver directly. If you still can't connect, contact us via WhatsApp or at contact@airports-drivers.com for assistance.

Question 20

What if my luggage is lost and I'm delayed at baggage claim?

Accepted Answer

Message your driver as soon as possible. At airports, the first hour of waiting is complimentary. If the delay goes beyond that, we'll do our best to accommodate, but additional waiting fees may apply.

Question 21

How much luggage can I bring?

Accepted Answer

You can bring standard luggage as indicated during booking. For oversized items (e.g., ski bags), please let us know in advance so we can arrange a suitable vehicle.

Question 22

What are the vehicle capacities?

Accepted Answer

Sedan: Up to 4 passengers with a maximum of 3 luggage pieces. Van: Up to 7 passengers with up to 8 luggage pieces. If you have 4 passengers, you can only bring up to 3 luggage pieces in a Sedan.

Question 23

Do you allow pets?

Accepted Answer

Small pets in carriers are typically allowed; please note this during booking. Service animals are always welcome where permitted by law.

Question 24

Do you provide accessibility options?

Accepted Answer

Yes, accessibility options are available on request. Please let us know your requirements when booking so we can arrange a suitable vehicle.

Question 25

What's included in the price?

Accepted Answer

Private door-to-door transfer with a vetted, English-speaking driver; taxes and tolls; and standard luggage. Extras (e.g., additional stops, long waiting periods, entrance fees on tours, gratuities) are not included unless stated.

Question 26

Are gratuities included?

Accepted Answer

Tips are not included and are at your discretion.

Question 27

Will the price change if traffic is heavy?

Accepted Answer

No, traffic will not affect the price. It only changes if you add stops, make detours, or exceed the waiting time.

Question 28

What is your cancellation and refund policy?

Accepted Answer

Free cancellation when requested 24 hours or more prior to the scheduled pickup time, with a full 100% refund. Cancellations made less than 24 hours before pickup: no refund will be provided. No-show: no refund will be provided.

Question 29

How do I cancel my booking?

Accepted Answer

You can use the "Cancel" option in your booking page, or contact us at contact@airports-drivers.com or via WhatsApp. We'll show you the applicable refund terms before you confirm the cancellation.

Question 30

Do you offer sightseeing or hourly rides?

Accepted Answer

Yes. To get a quote, feel free to reach out to us at contact@airports-drivers.com.

Question 31

Can the driver recommend places to visit?

Accepted Answer

Definitely—drivers are locals who can suggest landmarks, photo spots, and food stops along the route.

Question 32

Who are your drivers?

Accepted Answer

Professional, licensed local drivers who undergo background checks and meet PRIME CAB 's safety and service standards.

Question 33

How do you ensure safety?

Accepted Answer

We verify licenses/insurance, monitor service quality, and support drivers and travelers with 24/7 assistance.

Question 34

Do drivers speak English?

Accepted Answer

Yes, all of our drivers speak English. It is a requirement at PRIME CAB .

Question 35

How do I contact PRIME CAB  support?

Accepted Answer

You can reach us at contact@airports-drivers.com or via WhatsApp. For urgent day-of-travel issues, we recommend contacting us through WhatsApp so we can prioritize your trip.

Question 36

I want to submit a complaint. How should I proceed?

Accepted Answer

Please contact us at contact@airports-drivers.com or via WhatsApp with your booking number and details. We'll investigate and follow up with you.

Question 37

When is support available?

Accepted Answer

Our support is available 24/7 for active rides. For general inquiries, we respond quickly during business hours.

Question 38

Can I get a VAT invoice or business receipt?

Accepted Answer

Yes. At the end of the ride, your driver will provide you with a VAT invoice.

Question 39

Do you offer corporate accounts or partner programs?

Accepted Answer

Yes. Email us at contact@airports-drivers.com to learn about business tools, centralized billing, and volume pricing.

Question 40

Which cities do you operate in?

Accepted Answer

We currently cover all of France and selected cities across the EU. For the latest availability, check the destination selector on our homepage.

Question 41

What happens if my plans change mid-ride?

Accepted Answer

Ask the driver if the change is feasible. Additional distance or time may affect the fare; we'll confirm any price difference with you before proceeding.

Question 42

Do you monitor flights?

Accepted Answer

Yes. If you provide your flight number at booking, we monitor your flight and adjust pickup accordingly.

Frequently Asked Questions